Posted on Oct 7, 17:3835 viewed
Customer Service Lead
United States of America , Cresskill
On-site
Not specified
Customer Service Lead
Location: ONSITE Cresskill, NJ (15min from NYC)
About Us: Bond Home is a company founded in 2017, focused on creating smart home bridges and RF controllers that connect "forgotten" devices (shades, blinds, ceiling fans, fireplaces) to the smart home. We have a profitable and customer-focused approach, with a strong team that has excellent retention.
Role Overview: We are hiring a Customer Service Lead to elevate our support team using cutting-edge AI tools like Claude Agent SDK and real-time voice. The ideal candidate will have both technical skills and people skills to implement modern AI solutions and lead our 6-person support team through the transition.
Responsibilities:
- Own customer experience strategy
- Implement AI tooling
- Manage and mentor the team
- Work closely with engineering